Frequently Asked Questions

Everything you need to know about shopping with WTB

What shipping methods do you offer?

We provide standard, expedited, and next-day delivery options across the country. Shipping rates are calculated at checkout based on your location and order weight.

How can I return an item?

You can return most items within 30 days of delivery. To start a return, visit our Returns Portal with your order number and email address to receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order status?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.

Are the products on WTB authentic?

Yes, we source all products directly from authorized distributors and manufacturers to ensure 100% authenticity and high-quality standards for our customers.

Do you offer international shipping?

Currently, we ship to over 50 countries. International shipping costs and delivery timelines vary depending on the destination and local customs processing.